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Workplace Violence: What Can Be Done?

When a disgruntled employee commits violence in the workplace, it garners a lot of attention in the media. Meanwhile, 91 percent of violence against healthcare employees in the workplace is committed by patients and visitors, and it doesn’t make the news. In this post, we discuss why workplace assault by patients and visitors is often overlooked and what can be done about it.

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Is Watson the Game Changer Healthcare Needs?

IBM’s supercomputer, Watson, broke into mainstream media in 2011 when it soundly beat two humans on Jeopardy! With that win under its belt, Watson went to medical school and studied medical data, learning to diagnose patients by scanning exam books and electronic health records. Since then, Watson has spent time with medical experts and completed its residency in 2013. As the supercomputer is now available for a variety of services, some healthcare executives predict Watson will be the next game changer in value-based care.

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5 Tips to Navigate Uncertain Times

The healthcare industry is no stranger to change, or risk, or regulation. In 2017, though, uncertainty has taken on a whole new meaning. It’s anyone’s guess which regulations will be eliminated, or if bad debts will increase due to lower coverage. Now is probably not the time to place your bets on what Congress and the new president will do. Instead, focus on these five ways to navigate uncertain times.

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Is Patient Satisfaction Bringing You Down?

With patient experience surveys driving provider ratings, healthcare facilities have increasingly become more customer-centric and focused on hospitality to ensure patients are happy. Sadly, many healthcare organizations have discovered that a happy patient doesn’t necessarily make a healthy patient. So, what do you do when patients ask for something you either don’t have or advise against?

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Whether you are pursuing a successful Joint Commission survey, an industry certification or performance-based incentives from the government, your employees’ willingness and ability to perform their jobs well are essential to your success as a healthcare organization. What if their jobs were easier? Applying the simple customer service principle known as The Effortless Experience™ to your healthcare organization could be the start of a great retention program.

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