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Case Study: The Benefits of Contract Management Software at Bakersfield Heart Hospital

The Opportunitybakersfield-heart-hospital

Bakersfield Heart Hospital specializes in the diagnosis and treatment of heart and vascular disease, but also care for a wide range of other medical and surgical patients.

  • The Bakersfield Heart Hospital facility includes:
  • 47 Private inpatient beds
  • 3 operating rooms with complete facilities for heart and vascular surgery
  • 4 cardiac catheterization labs with 1 lab equipped for electrophysiology
  • 11 outpatient surgery beds
  • 8 bed emergency department
  • Technologically advanced cardiovascular equipment
  • Over 300 employees in addition to the medical staff
  • Highly trained, caring clinical staff
  • Over 20 of the leading cardiologists and cardiothoracic and vascular surgeons in Bakersfield
  • Advanced patient monitoring system
  • Online physician web access for easy medical record and test result retrieval.

Critical Issues

  • Previous CMS system was cost prohibitive and lacked configurability
  • New system had to be easy to use
  • User based vs contract based pricing model for cost consistency
  • User friendly ad-hoc and repeatable reporting
  • Track stages of contracts in contract lifecycle

After the decision was made to leave the previous vendor, BHH thoroughly evaluated several vendors and chose iContracts to help them migrate to a new and improved CMS system.


  • Increase visibility through the organization
  • Custom automated milestone reminders with ability to make changes on the fly
  • Lower annual costs
  • Improved support with instant access to updates and downloaded data (no 48 hour waiting period)

The Results

After a comprehensive and painless migration BHH was live after a 3 day on-site implementation. UCM has helped in the following ways:

  • Migrated all contracts and documents
  • Do not miss important milestones (Reminders & Expiring contract reports)
  • Easier process of documenting all aspects of the contract life-cycle
  • Ability to email directly from UCM with audit trail
  • Frequent enhancements to UCM
  • Automatic versioning and ability to group attachments in the contract container
  • Ability to add & modify fields to meet current and future needs.
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